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Exchange & Returns

Return Policy

To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:

  • Customer can claim for Return for the purchased Product(s) within 02 days from the date of receiving the Product(s).
  • Physically damaged and/or missing Product(s) parts will only be considered if reported at the time of delivery.
  • Amount of the Return only covers the amount of Product(s) purchased.
  • Shipping charges are non-refundable.
  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
  • Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.
  • Please note that claimed item(s) needs to be received by customer within 30 days from the time it is ready to be returned by Waves. In the event customer doesn’t receive the item(s) (in instances like customer’s number not reachable or customer is not willing to take the item back), Waves shall dispose the item and will not be liable for it.

Return Process

If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:

  • Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference.
  • Review: Our support team will review the case and approve the Return if qualified
  • You can file multiple complaints for different products received under one order, however, pickup charge of AED 42 is applicable on all subsequent complaints filed after the first one.
  • Pickup Process: Once the complaint is approved, the product pickup process will start.
    • Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
      • There will be no pickup charges if Return claim has been raised within 7 days (168 hours) from the time of delivery.
      • Pickup charges of AED 42 will be applicable if the Return claim is made after 7 days (168 hours) from the time of delivery
      • Pickup request if cancelled for any reason can be rescheduled once on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed.
  • Inspection Process: After receiving the Product(s), it is sent for inspection:
    • Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
    • Not approved: For products returned in damaged condition or without complete accessories or box - item(s) to be returned to the customer